Login Issues March 16th

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thepiratesheep
Posts: 17
Joined: Mon May 09, 2016 7:36 am

Re: Login Issues March 16th

Postby thepiratesheep » Sun Mar 18, 2018 8:44 pm

Can we get the forums cleaned up a little? It’s kinda ridiculous that we have to search 17 posts down in the news section to find out the status of the IOS issue. Didn’t even know this was here

Arty
"Great" Mastery Member
Posts: 104
Joined: Sat May 06, 2017 4:57 am

Re: Login Issues March 16th

Postby Arty » Mon Mar 19, 2018 7:00 am

thepiratesheep wrote:Can we get the forums cleaned up a little? It’s kinda ridiculous that we have to search 17 posts down in the news section to find out the status of the IOS issue.


I have to agree here and even extend upon that, but because it's off topic here I made a new topic in the Suggestions subforum.

ShelixAnakasian
Posts: 18
Joined: Wed Nov 29, 2017 10:18 am

Re: Login Issues March 16th

Postby ShelixAnakasian » Mon Mar 19, 2018 8:22 am

cc_Darkis wrote:
ShelixAnakasian wrote:Can you extend the raid so that when you fix this issue and people are able to log in again, they can participate and complete it?


I'm talking with the Team to see if we can some how do that.


Since the raid is over and this isn't fixed, I'm guessing the answer was no.

Badassiel
Posts: 1
Joined: Mon Mar 19, 2018 8:39 am

Re: Login Issues March 16th

Postby Badassiel » Mon Mar 19, 2018 8:42 am

Seems the workaround for the issue has stopped working, at least for me (: And it was working about an hour ago... which leaves me wondering if the game broke even more because everything else is connecting just fine.

Edit: spoke too soon lol

CC_Rain
Cloudcade Staff
Posts: 29
Joined: Fri Mar 16, 2018 1:00 pm

Re: Login Issues March 16th

Postby CC_Rain » Mon Mar 19, 2018 11:05 am

Hello everyone, the problems logging in should be resolved but it will take time to populate to all regions and servers.

We're very sorry that it took the amount of time it did to get the issue fixed and for the raid that a large amount of the playerbase missed. As a result we will be crediting everybody 300 gems and 25 blueprint fragments.

~CC_Rain

//Updated compensation amounts.

Mizzareth
Posts: 1
Joined: Mon Mar 19, 2018 1:34 pm

Re: Login Issues March 16th

Postby Mizzareth » Mon Mar 19, 2018 1:39 pm

So how do we get these gems and blueprints

User avatar
Shiroe
"Legendary" Mastery Member
Posts: 2732
Joined: Sun Aug 23, 2015 11:05 am
Location: the Netherlands
Contact:

Re: Login Issues March 16th

Postby Shiroe » Mon Mar 19, 2018 1:42 pm

Mizzareth wrote:So how do we get these gems and blueprints

At some point your account will be locked for a few seconds and after you can login again, the gems and fragments will have been added.
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

CC_Rain
Cloudcade Staff
Posts: 29
Joined: Fri Mar 16, 2018 1:00 pm

Re: Login Issues March 16th

Postby CC_Rain » Mon Mar 19, 2018 1:49 pm

Mizzareth wrote:So how do we get these gems and blueprints


Hello, you'll automatically receive them once we start the process, you'll receive no notification in-game aside from a possible GM message. Please note that it can take a while for them to reach everybody so don't panic if you don't see them right away.

~CC_Rain

//We've started the crediting process so players should see start receiving the gems and blueprint fragments.

ShelixAnakasian
Posts: 18
Joined: Wed Nov 29, 2017 10:18 am

Re: Login Issues March 16th

Postby ShelixAnakasian » Fri Mar 30, 2018 6:51 pm

Any news on when the shiny gem bug is going to be fixed?

Tethys
"Great" Mastery Member
Posts: 231
Joined: Fri Sep 22, 2017 11:11 pm

Re: Login Issues March 16th

Postby Tethys » Fri Mar 30, 2018 8:36 pm

Don't hijack threads @Shelix. Please use one of the existing threads or send in a support ticket.


Tethys
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/


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