Account Linking and Recovery

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cc_Tadaaah
"Legendary" Mastery Member
Posts: 2236
Joined: Fri Aug 14, 2015 11:01 am

Account Linking and Recovery

Postby cc_Tadaaah » Tue Feb 09, 2016 11:02 pm

Hi there,

We highly recommend linking your game to a service such as Google Play, Game Center, Kongregate, or Facebook to prevent account loss and easy access to your account.

For those that have not linked your account, here are some simple instructions:
  • Enter the Settings menu
  • Click the Account tab
  • Select platform of your choice
  • Be sure account is linked

For players that updated and have "lost" their account, please follow the steps above and re-link to the previously linked platform. If you this still does not restore your account, please send a ticket to https://cloudcade.helpshift.com/ and be sure to include the following information for BOTH accounts:

  • ShopKeeperName#12345 (found under your name in the profile menu)
  • Level
  • City
  • Gold
  • Gems
  • Purchase Receipts

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carmenta
Posts: 20
Joined: Sat Jan 02, 2016 9:46 am

Re: Account Linking and Recovery

Postby carmenta » Wed Feb 10, 2016 6:00 am

But can we unlink our account? My old account was bind to Google Play and after I forgot about it, I started playing on Kongregate. Now I want to log in easily on my phone via Google Play but can't do so because of old account :')

InvaderZan
Posts: 12
Joined: Wed Aug 05, 2015 3:39 am

Re: Account Linking and Recovery

Postby InvaderZan » Wed Feb 10, 2016 6:18 am

I guess you could log into Google and look at apps and games and try to see if you permanently can delete and remove the game and then link your new account anew to Google... Just a hunch it might work. : )

cc_Tadaaah
"Legendary" Mastery Member
Posts: 2236
Joined: Fri Aug 14, 2015 11:01 am

Re: Account Linking and Recovery

Postby cc_Tadaaah » Wed Feb 10, 2016 12:27 pm

carmenta wrote:But can we unlink our account? My old account was bind to Google Play and after I forgot about it, I started playing on Kongregate. Now I want to log in easily on my phone via Google Play but can't do so because of old account :')


Send me a PM.

Sillvestra
"Great" Mastery Member
Posts: 179
Joined: Wed May 25, 2016 1:34 pm

Re: Account Linking and Recovery

Postby Sillvestra » Thu Nov 24, 2016 12:53 pm

My wife currently plays on an iPad but the game crashes after a minute or 2 of playing. I suspect that it's because it's an older device with not a lot of memory for a memory hungry game.
She's becoming very dispirited because it can take several attempts just to send a single raid group out if she's lucky.

She's now got a Samsung S7 and she's created a new shop that she's leveling up as a replacement but she's unhappy at losing all the progress she made.
Is there a way of linking her iPad city to her Samsung so that she can continue with her original shop? Or is she better off continuing to level her replacement shop?
Mayor of Elysìum (rank 191 Nw)
Lvl 51, 122.1G Nw, 451/559 BPs mastered.
All wood/leather/iron BPs.
17/36 Gold. 3/44 Primal.
0 Magic/Dwarven.

09-05-2017

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Richard
Community Moderator
Posts: 1507
Joined: Thu Jun 25, 2015 10:29 pm
Location: New York, NY
Contact:

Re: Account Linking and Recovery

Postby Richard » Thu Nov 24, 2016 2:02 pm

Sillvestra wrote:My wife currently plays on an iPad but the game crashes after a minute or 2 of playing. I suspect that it's because it's an older device with not a lot of memory for a memory hungry game.
She's becoming very dispirited because it can take several attempts just to send a single raid group out if she's lucky.

She's now got a Samsung S7 and she's created a new shop that she's leveling up as a replacement but she's unhappy at losing all the progress she made.
Is there a way of linking her iPad city to her Samsung so that she can continue with her original shop? Or is she better off continuing to level her replacement shop?



Yes. Send in a support ticket and they'll help you get your accounts linked.
Kong: TheCongressman | Reddit: Zesty_Hamburger | In-Game: Richard#73188 | Shop Heroes Discord Server | Shop Heroes Data Spreadsheet

Geth
Posts: 8
Joined: Wed Jun 14, 2017 3:46 pm

Re: Account Linking and Recovery

Postby Geth » Wed Jun 14, 2017 10:14 pm

Hello,

i m playin shop heroes on steam

i want to play it on my android phone via gooogle play now too

is it possible to link those?

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Abqu
"Legendary" Mastery Member
Posts: 1001
Joined: Thu Jan 14, 2016 6:39 pm

Re: Account Linking and Recovery

Postby Abqu » Wed Jun 14, 2017 10:21 pm

Geth wrote:Hello,

i m playin shop heroes on steam

i want to play it on my android phone via gooogle play now too

is it possible to link those?


Should be -- follow the instructions outlined in the original post.

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cc_Darkis
Cloudcade Staff
Posts: 405
Joined: Mon Mar 20, 2017 1:50 pm

Re: Account Linking and Recovery

Postby cc_Darkis » Mon Jun 19, 2017 12:19 pm

Going to lock this down :D

Please go to the following link for any help with your accounts!

https://cloudcade.helpshift.com/a/shop-heroes/
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o


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