STEAM Release! August 15, 2016

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cc_Tadaaah
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STEAM Release! August 15, 2016

Postby cc_Tadaaah » Fri Aug 12, 2016 10:00 am

Hi ShopKeepers!

The game will be available for everyone to play from Steam on Monday, August 15!

Get ready! We'll be giving out some early access keys to folks on our social media channels today so be sure to like and follow us! We can't wait to see everyone here!

For existing players looking to link their accounts to Steam, here are the steps to follow. :)

    1. Start a new game on Steam and reach level 2 to choose a name (Note down NewShopkeeperName#12345 as it will be needed later)
    2 . Open existing game (iOS, Android, Facebook...) and note down OldShopkeeperName#67890
    3. Send a ticket to Customer Support using the in-game "Contact Us" button in the settings menu.
    4. Make sure to send the ticket from the existing higher level account, all tickets sent from fresh Steam account will be refused.
    5. State clearly the 2 accounts that you would like to have linked together using the full IDs that you previously noted
      A. OldShopkeeperName#67890
      B. NewShopkeeperName#12345
      C. Additional information needed for "main" account
        - city
        - gold
        - gems
        - level
        - purchase receipts

harry1986
Posts: 10
Joined: Sun Jul 17, 2016 6:12 am

Re: STEAM Release! August 15, 2016

Postby harry1986 » Fri Aug 12, 2016 12:10 pm

What do you mean by "purchase receipts"?

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Shiroe
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Re: STEAM Release! August 15, 2016

Postby Shiroe » Fri Aug 12, 2016 1:06 pm

harry1986 wrote:What do you mean by "purchase receipts"?

I guess apple/google/facebook/kong receipts of gem/package purchases. (as extra proof it's your account I guess?)
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

Vinneh
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Joined: Sun Nov 08, 2015 6:10 am
Location: UK

Re: STEAM Release! August 15, 2016

Postby Vinneh » Fri Aug 12, 2016 1:27 pm

How many purchase receipts are we talking, as I've got a fair few :P

I guess it's just verification purposes. The more information given when submitting the request, the more accurately they can determine you are who you say you are.

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shrimps
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Re: STEAM Release! August 15, 2016

Postby shrimps » Fri Aug 12, 2016 1:56 pm

Yay got it transfered, thanks guys! Also... Yay no more Firefox!

Tomblade
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Re: STEAM Release! August 15, 2016

Postby Tomblade » Fri Aug 12, 2016 4:27 pm

So for a receipt from, say, facebook, all I need to include is the number that comes with it? And only the most recent one, right?

Guen
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Joined: Fri Aug 12, 2016 4:33 pm

Re: STEAM Release! August 15, 2016

Postby Guen » Fri Aug 12, 2016 4:43 pm

I was potentially interested in moving my Kong account to Steam, however, after giving it some thought, I believe there may be no way to offer you 'past receipts'. Or did you just mean purchase dates and items purchased?

Thank you for all the good work ~ Guen

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Mr. Door
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Joined: Wed Jul 27, 2016 8:30 am

Re: STEAM Release! August 15, 2016

Postby Mr. Door » Fri Aug 12, 2016 5:04 pm

Guen wrote:I was potentially interested in moving my Kong account to Steam, however, after giving it some thought, I believe there may be no way to offer you 'past receipts'. Or did you just mean purchase dates and items purchased?

Thank you for all the good work ~ Guen


If you go into "My Kong" and click on "Kreds," it will show your transaction history. I was just going to include a screenshot of that page with my email to customer support.

Feone
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Re: STEAM Release! August 15, 2016

Postby Feone » Fri Aug 12, 2016 10:57 pm

City and level are public info, not particularly good as verification.
Gold/Gems change so fast it's likely also not a particularly reliable way.

I guess that leaves free2play players in a bit of a tricky spot.

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Poison Lotus
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Re: STEAM Release! August 15, 2016

Postby Poison Lotus » Sat Aug 13, 2016 5:49 pm

how do you guy find Shop Heroes on steam early access? i can't find it.


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