Facebook not working

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Catherine
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Facebook not working

Postby Catherine » Fri Jul 21, 2017 7:58 pm

Multiple friends are reporting that they cannot log in via Facebook right now.

Tkshowers
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Re: Facebook not working

Postby Tkshowers » Fri Jul 21, 2017 8:03 pm

Same issue

Catherine
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Re: Facebook not working

Postby Catherine » Fri Jul 21, 2017 8:04 pm

Gotta love how a different system is down during raids again >_~

Tkshowers
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Re: Facebook not working

Postby Tkshowers » Fri Jul 21, 2017 8:06 pm

And the fusion event

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internetz
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Re: Facebook not working

Postby internetz » Fri Jul 21, 2017 8:39 pm

contact support @ https://cloudcade.helpshift.com/a/shop-heroes/
The forums isn't really the place to post connection issues if you want it to actually get resolved. It's much better to contact support directly.

Catherine
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Re: Facebook not working

Postby Catherine » Fri Jul 21, 2017 8:40 pm

This is the bugs and issues section. It is not impacting me, it's impacting my friends. So I posted in the bugs and issues section.

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internetz
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Re: Facebook not working

Postby internetz » Fri Jul 21, 2017 8:55 pm

it's like 12am on saturday morning in the usa, so it's unlikely to be seen here by anyone who can do anything for quite a while, that's why I recommended contacting support. You could even tell your friends to contact support :)
Or you can complain here to the people who visit the forums. Your choice I guess, just trying to help.

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Shiroe
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Re: Facebook not working

Postby Shiroe » Sat Jul 22, 2017 2:24 am

Yep, haven't seen any Cloudcade techies post here in months, so I dont think this forum section works any more for problems that require quick action.
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

Catherine
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Re: Facebook not working

Postby Catherine » Sat Jul 22, 2017 12:54 pm

The problem was resolved shortly after the post, but putting it here creates a record that it occurred. Please do not chastise me for using the forums as intended, thanks :D

CuteCrafter
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Re: Facebook not working

Postby CuteCrafter » Sat Jul 22, 2017 3:02 pm

Had this issue yesterday and it was resolved after a time but just now it's back so definitely needs to be looked into when everyone is back to work on Monday.


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