game is lagging

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cc_Darkis
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Re: game is lagging

Postby cc_Darkis » Wed Feb 28, 2018 10:52 am

We're on it guys, looks like we might need to do a maint to get this totally resolved.
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Skoup
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Joined: Sun Feb 25, 2018 12:22 am

Re: game is lagging

Postby Skoup » Thu Mar 01, 2018 7:20 am

Game is unplayable from 2-3 pm cet, lag is lasting for several hours.delay is from 10 seconds up to 1 min for actions and clicks.
It happens every day for at least one week.

Tethys
"Great" Mastery Member
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Re: game is lagging

Postby Tethys » Thu Mar 01, 2018 7:29 am

We're aware of the issue and working on fixing it.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Tethys
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Re: game is lagging

Postby Tethys » Thu Mar 01, 2018 1:35 pm

UPDATE: We will be having a maintenance period a little bit after raid has started today. We sincerely apologize for the inconvenient timing of this maintenance. We hope to have things up ASAP so that you can get back to raiding!
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

alanx
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Re: game is lagging

Postby alanx » Thu Mar 01, 2018 9:03 pm

@Darkis, @Tethys:
Thank you for this maintenance. It’s quite fast now. Maybe it’s a good idea if you guys start a periodic maintenance? Do you think this could help keep the lag in check? Maybe a weekly or biweekly or monthly scheduled maintenance?

Sillvestra
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Joined: Wed May 25, 2016 1:34 pm

Re: game is lagging

Postby Sillvestra » Fri Mar 02, 2018 5:48 am

Despite the server reset that happened around midday GMT, I'm still suffering from game lag.

It reminds of server slow-down caused by low level attacks. Nothing on the level of DoS or DDoS attacks but lower level attacks...

Edit
It did run faster after the reset but that lasted less than 60 minutes before everything started slowing down again...
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09-05-2017

Skoup
Posts: 3
Joined: Sun Feb 25, 2018 12:22 am

Re: game is lagging

Postby Skoup » Fri Mar 02, 2018 6:01 am

The lag starts every day roughly around 1cet and lasts for several hours, then stops. Maintainance does not seem to be the issue here, if there was constant lag throughout the day , then maintainance would work but it does not seem to have any effect.

wolverinero79
Posts: 6
Joined: Fri Jul 14, 2017 6:50 pm

Re: game is lagging

Postby wolverinero79 » Fri Mar 02, 2018 6:18 am

Please fix this; this is awful. I've loved this game for so long...but I can't take the lag any longer. It's a self correcting problem if the issue is load - enough people will simply leave and it'll reduce server load.

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Shiroe
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Re: game is lagging

Postby Shiroe » Mon Mar 12, 2018 8:10 am

...when people even make rick roll jokes about the lag in world chat... :roll:
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
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Shiroe
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Re: game is lagging

Postby Shiroe » Tue Apr 10, 2018 4:20 am

...and lag has become so common (though seems a bit heavier in certain time blocks and might vary by region) that nobody bothers reporting it on the forum anymore...
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)


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